Terms of Service

1. Introduction and acceptance

These Terms of Service ("Terms") govern your access to and use of the website maximuseu.com (the "Website") and any purchases made through it. They form a legally binding agreement between you ("the customer", "you") and Maximus EU ("we", "us", "our"), the operator of this Website.

By accessing the Website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, please do not use the Website.

These Terms are issued in compliance with applicable European Union law, including Directive 2011/83/EU on consumer rights, Directive 2000/31/EC on electronic commerce, and Portuguese consumer protection legislation.

2. About us

Maximus EU is an e-commerce retailer operating across Europe, selling quality products sourced through our international fulfilment network. Our registered business details are as follows:

Maximus EU
Coimbra, Portugal
Email: support@maximuseu.com
Website: maximuseu.com

3. Eligibility

By using this Website, you confirm that:

You are at least 18 years of age, or the age of legal majority in your country of residence
You have the legal capacity to enter into a binding contract
You are not purchasing goods for the purpose of resale without our prior written consent
All information you provide to us is accurate, complete, and up to date

We reserve the right to refuse service or cancel orders at our discretion if these conditions are not met.

4. Formation of contract

Browsing our Website and adding items to your cart does not constitute a binding contract. A legally binding purchase contract between you and Maximus EU is formed only when we send you an order confirmation email confirming that your order has been accepted and is being processed.

We reserve the right to decline or cancel any order at any time prior to dispatch, including in cases of:

Pricing errors or inaccuracies on the Website
Unavailability of the product
Suspected fraudulent activity
Inability to verify payment

If your order is cancelled after payment has been taken, a full refund will be issued to your original payment method within 5–10 business days.

5. Products and descriptions

We make every reasonable effort to ensure that product descriptions, images, dimensions, and specifications displayed on our Website are accurate and up to date. However, we cannot guarantee that your device's screen will display colours exactly as they appear in reality, or that product descriptions are entirely free from error.

In the event that a product is materially different from its description on our Website, you are entitled to a remedy in accordance with our Return & Refund Policy and EU consumer law.

We reserve the right to modify, discontinue, or withdraw any product from sale at any time without prior notice.

6. Pricing and currency

All prices on our Website are displayed in Euros (€) and include applicable VAT where required by law. Prices are subject to change at any time without notice, but changes will not affect orders that have already been confirmed.

Shipping costs, if applicable, are displayed separately at checkout before you finalise your purchase, in accordance with Article 6 of Directive 2011/83/EU. You will never be charged for costs that were not clearly communicated to you prior to completing your order.

In the event of a clear and obvious pricing error on our Website (e.g. a product listed at €0.01 due to a technical fault), we reserve the right to cancel the order and issue a full refund, even after an order confirmation has been sent.

7. Payment

We accept payment via the methods available at checkout, which may include credit and debit cards (Visa, Mastercard, American Express) and other options provided through Shopify Payments. All transactions are processed securely using SSL encryption.

By submitting your payment details, you confirm that you are authorised to use the payment method provided and that the billing information you supply is accurate. Maximus EU does not store your full card details — payment data is processed and held securely by our payment provider.

We reserve the right to carry out fraud verification checks and, where necessary, to request additional identification before processing an order.

8. Delivery

Delivery terms, estimated timeframes, shipping costs, and related conditions are set out in full in our Shipping Policy, which forms part of these Terms. We encourage you to read it before placing an order.

Risk of loss or damage to the goods passes to you upon physical delivery. If delivery is delayed beyond the agreed timeframe through no fault of your own, you have the right to request delivery or to cancel your order and receive a full refund under Article 18 of Directive 2011/83/EU.

9. Right of withdrawal and returns

Your rights regarding returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms and is fully compliant with Directive 2011/83/EU. You have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.

Nothing in these Terms limits or waives any statutory rights you hold as a consumer under applicable EU or national law.

10. Intellectual property

All content on this Website — including but not limited to text, images, graphics, logos, product descriptions, and the overall design — is the intellectual property of Maximus EU or its content licensors and is protected by applicable copyright, trademark, and intellectual property law.

You may not copy, reproduce, distribute, republish, transmit, display, or create derivative works from any content on this Website without our prior written permission. Personal, non-commercial use for browsing purposes is permitted.

11. Acceptable use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

Use the Website to engage in any fraudulent, deceptive, or unlawful activity
Attempt to gain unauthorised access to any part of the Website or its underlying systems
Transmit any malicious code, viruses, or harmful data
Use automated tools (bots, scrapers) to extract data from the Website without our consent
Post or transmit any content that is defamatory, offensive, or in violation of any third-party rights
Impersonate any person or entity, or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate access for any user who violates these conditions, without prior notice.

12. Limitation of liability

To the fullest extent permitted by applicable law, Maximus EU shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or any products purchased through it, including but not limited to loss of profit, loss of data, or loss of business opportunity.

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that specific order.

Nothing in this clause limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable EU consumer law. Your statutory rights as a consumer are not affected.

13. Third-party links

Our Website may contain links to third-party websites for your convenience or reference. These links do not constitute an endorsement of those websites or their content. Maximus EU has no control over the content, privacy practices, or availability of third-party sites and accepts no responsibility for them. You access such sites entirely at your own risk.

14. Website availability

We aim to keep the Website available at all times, but we do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We shall not be liable for any loss resulting from such unavailability.

15. Amendments to these Terms

We reserve the right to update or amend these Terms at any time. The most current version will always be available on this page, with the "last updated" date revised accordingly. Your continued use of the Website after any changes constitutes acceptance of the revised Terms. For significant changes, we will endeavour to notify registered customers by email.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

17. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of Portugal and applicable European Union law. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to your right as a consumer to bring proceedings in the courts of your country of habitual residence within the EU.